Best Free AutoTask DashBoard
Everyone that uses AutoTask (AT for short from here onwards) dreams of having a live dashboard showing the stats clear and shiny! Here is the solution!!
Out there is a system which runs on Ubuntu and has a few components installed on it to get this lovely dashboard running. Listed below are the main components (as of this writing)
- Ubuntu 12.04 LTS
- MySQL 5.5.32
- Apache 2.2.22
- CakePHP 2.3.4
The easiest way to get this up and running in a short time is to download the pre-configured virtual machine. This can be downloaded from here
The purpose of this document is not to cover the actual configuration as such but to provide an overview in to the dashboard it self.
This dashboard can do the following.
- Gather information from different queues
- Accumulate data for each resource
- Show the rate of closed tickets against created tickets per day.
- Show the resource that closed the most number of tickets
All this can be done for free! Highly recommended for all AT using companies.
Below is a screenshot of what it looks like (to give you a taste!)
The website for more information is this